What is a pod?
A pod is a group of teammates who can view and participate in one another’s SMS text conversations in the Keeyora chrome extension
Why are pods useful?
Pods help your team work together while keeping conversations organized:
Keep sensitive conversations separate. Give recruiting and HR their own pods so employee conversations stay separate from candidate messages.
Keep inboxes relevant. Create pods for different recruiting teams, locations, or hiring specialisms so teammates see the conversations that matter to them.
What types of numbers can a pod have?
Pods can contain one or both of 2 types of numbers:
1) Shared numbers: Each pod can have it's own shared number so that multiple team members can use the same Keeyora number to send texts to candidates.
2) Individual numbers: In addition to the shared number, pods can also contain users with their own individual texting number.
In the example below, the Calgary pod's shared number is (236) 237-1946 and Homer and Bart are using that number:
Where as Marge is using her own texting number (778) 218-3946:
How do I assign and move members between pods?
Pod changes can easily be made in the Users tab by clicking the 'Move to another pod' icon next to each user's pod:
How do I make changes to each pod member's number?
The actions icon in the User tab will allow you to switch pod member's numbers between shared and individual
How do pod members see each other's messages?
What's the difference between a shared number and an individual number?