Set up and use a shared texting number

A shared texting number lets teammates in a pod send and receive SMS texts from the same Keeyora number. Your team shares the conversation history, and candidates can reply to one number, even when different teammates help them.

For example, Marge and Bart are working together to schedule Brian in for his next interview. Each can see the previous messages and continue the conversation without Brian switching text threads.

Create and name your pod, then click ‘Get a shared pod number’. Enter your preferred area code and choose an available number.

Select the time zone for scheduled messages sent from the shared number. For call forwarding, enter the phone number that should receive incoming calls to your shared number.

Open the Users tab and click ‘Add to pod’ next to the teammate you want to add. Choose the pod, then select its shared number.

Review the details and click ‘Add to pod’ to confirm. Repeat for each teammate who’ll use the shared number. In the example below, Abe is now in the Ottawa pod and uses its shared number.

Everyone in the pod can view its conversations in the Pod inbox. This includes teammates using the shared number and those using individual numbers. Learn more about how the shared inbox works here.

No. Teammates with individual numbers can view these conversations, but can’t be assigned to them. They can start a separate conversation with the same contact from their own number.

Candidates see messages from the shared number in one text thread. The sender’s name isn’t shown automatically, so include your name in the message if you’d like to identify yourself.

Messages scheduled from the shared number use the pod’s time zone. Teammates with individual numbers set a separate time zone for their own number.

Need help with your shared number?

Contact Keeyora support through the help chat for help choosing a number or setting up your pod.