The shared inbox lets teammates in the same pod view one another’s SMS text conversations. Review the message history, stay up to date, and coordinate follow-ups with candidates.
View your shared inbox
Open the Keeyora Chrome extension.
Switch from My inbox to Pod inbox.
Open a conversation to view its messages.
To focus on your own conversations, switch back to My inbox.
Join or start a conversation
How you text a contact depends on whether you use a shared or individual number:
If you use a shared number
If another pod member is already texting the contact from your shared number, click Add me to join the conversation.
If you use an individual number
Click Text Now to start a separate conversation from your own number. You can view your teammate’s conversation in the Pod inbox, but you’ll text the contact in a separate thread.
Tips for working together
Read before replying. Review the recent messages so you have the full context.
Coordinate follow-ups. Agree who will reply to avoid duplicate messages.
Frequently asked questions
What’s the difference between My inbox and Pod inbox?
My inbox shows your conversations. Pod inbox shows conversations across your pod, including messages exchanged by your teammates.
Do we need a shared number to use the shared inbox?
No. Teammates can keep their individual texting numbers and still view one another’s conversations in the Pod inbox. A shared number lets multiple teammates text from the same number. Learn more about shared numbers here.
Who can see my conversations?
Teammates in your pod can view your conversations through the Pod inbox. Use separate pods for teams whose conversations should stay separate, such as recruiting and HR. Choose No pod when a user needs complete inbox separation.
Why can’t I see the conversations I expect?
Make sure you’re viewing Pod inbox. If conversations are still missing, ask your Keeyora administrator to check that you’re in the correct pod.