Our desktop browser notifications make it easy to know when you have received a text from your contacts. They look like this:
If you're not seeing these then it's likely that you'll need to enable Chrome notifications on your desktop. Windows users can follow these steps:
1) Search and select 'notifications' in your windows search bar:
2) Set Notifications to 'ON'
Make sure that Do not disturb is toggled to 'Off'
3) Toggle Google Chrome to 'ON'
If you're still not able to receive desktop browser notifications then contact your local IT support administrator.